Information on the Right of Withdrawal

Right of withdrawal for consumers

Definition: A consumer is any natural person (hereinafter referred to as "you") who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Withdrawal

You have the right to withdraw from this contract within 14 days of its conclusion; you will not be required to provide a reason for doing so.

The withdrawal period is fourteen days from the day,

• on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly, or
• on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has taken possession of the last goods, if you have ordered several goods in the context of a uniform order and these are delivered separately, or
• on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or
• on which you or a third party named by you, who is not the carrier, have taken possession of the first goods or has taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.

To exercise the right to cancel, you must inform us (Universitätsbibliothek Erlangen-Nürnberg, Universitätsstr. 4, 91054 Erlangen, Deutschland, Phone number: +49 9131 85-22155, E-Mail address: university-press@fau.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail). You can use the cancellation form attached below, but this is not mandatory.

It is sufficient to dispatch your declaration of withdrawal within the cancellation period for it to be valid.

Consequences of withdrawal

If you withdraw from this contract we will return all payments that we have received from you, including shipping costs, as soon as possible and within 14 days from the date on which we receive your declaration of withdrawal from this contract. We will employ the same method used for the original transaction to return your payments unless explicitly agreed otherwise. You will not be charged for the return of your payments.

We may refuse to reimburse you until you have returned the items or until you have provided proof of return of the items, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

Declaration of Withdrawal

(If you wish to cancel the contract, please complete and return this form).

- To

Universitätsbibliothek Erlangen-Nürnberg, Universitätsstr. 4, 91054 Erlangen, Germany, phone number: +49 9131 85-22151, e-mail address: university-press@fau.de

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

– Name des/der Verbraucher(s)

- Address of the customer(s)

- Signature of the consumer(s) (only for communication on paper)

- Date

___________
(*) Delete where not applicable.